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Refund & Return Policy
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Refund & Return Policy:
Cancellations & Modifications before starting the trip:
Our flexible modification policy allows you to make modifications depending upon the time remaining before the start of your trip:
| Cancelling the trip | |
| More than 24 hours before start time | Rs. 400 Cancellation charge. Rest of the amount will be refunded to you |
| Between 24 and 3 hours before start time | You will be charged 50% of the base fare paid. From a minimum of Rs. 400 to a maximum of Rs. 3500. Rest of the amount will be refunded to you |
| Within 3 hours of start time | You will be charged 100% of the base fare paid. From a minimum of Rs. 400 to a maximum of Rs. 5000, and also the doorstep delivery charges. |
| Changing the start/end time of the trip | |
| More than 24 hours before start time | Postponing start time or Preponing end time (Shortening): No charges, full refund applied |
| Preponing start time or Postponing end time (Extension): Rs. 400 plus revised fare for the extended hours | |
| Between 24 and 3 hours before start time | Postponing start time or Preponing end time (Shortening): 50% of charges for reduced hours are charged, upto a max of Rs. 3500 |
| Preponing start time or Postponing end time (Extension): Rs. 400 plus revised fare for the extended hours | |
| Within 3 hours of start time | Postponing start time or Preponing end time (Shortening): 100% of fare amount of the reduced hours, up to a max. of Rs 5,000/- |
| Preponing start time or Postponing end time (Extension): Rs. 400 plus revised fare for the extended hours | |
| Car model change | |
| 24 hrs before trip start time | Just pay the difference in fare plus Rs. 400/- modification fee |
| From 24 hrs to 3 hrs before trip start time | Just pay the difference in fare plus Rs. 400/- modification fee |
| No Refund | In Case the Booking Amount is Less than Rs. 5000/- |
| Location change | |
| 24 hrs before trip start time | Both delivery and pickup location change allowed free of charge |
| From 24 hrs to 3 hrs before trip start time | Both delivery and pickup location change allowed free of charge |
Contact Information
In case of any questions or concerns about the Policy or data processing, Users shall contact at:
- Address: Mustatil No. 56, Village Mehrauli, Vasant Kunj, New Delhi-110070
- Phone number: +91 9999661457
- Email: cars@driveeazy.com
